1. Introduction

More Debt Services (Pty) Ltd (“we,” “us,” “our”) is committed to protecting your personal information in full compliance with the Protection of Personal Information Act (POPIA) and all applicable South African laws.

We are formally registered with:

• The Information Regulator of South Africa (Registration No. 2025-000768)
• The Financial Intelligence Centre (FIC) as an accountable institution under the FIC Act (FICA)

By using our website, services, or communication platforms, you consent to the data practices described in this Privacy Policy.

2. Information We Collect

We collect only the information strictly necessary to deliver our services:

• Personal Information: Names, contact details, ID numbers, and CIPC-related data
• Business Information: Company registration details, beneficial ownership data, tax numbers, compliance documents
• Financial Information: Payment details, banking confirmations, transaction records
• FIC/FICA-Related Information: KYC documents, source of funds, risk profiling, and records required for suspicious transaction reporting
• Communication Data: Emails, WhatsApp messages, call notes, and service correspondence

We do not collect excessive or unnecessary data.

3. Purpose of Processing

We process your personal information solely to:

• Complete CIPC registrations, amendments, annual returns, and beneficial ownership filings
• Provide debt management and debtor communication services
• Fulfil FIC/FICA compliance and reporting obligations
• Issue invoices, receipts, and service confirmations
• Maintain statutory records for regulatory and tax purposes
• Verify identity and prevent fraud
• Improve our services and customer support

4. Legal Basis for Processing

Processing is lawful under POPIA on the following grounds:

• Your explicit consent
• Necessary for performance of a contract
• Legal obligations (POPIA, FICA, Companies Act, Tax Administration Act)
• Legitimate interests of More Debt Services (Pty) Ltd

5. Disclosure of Information

We never sell your personal data. Information is shared only when required with:

• CIPC, SARS, FIC, Council for Debt Collectors, and other regulatory bodies
• Trusted service providers (hosting, payment processors, compliance partners) bound by POPIA
• Law enforcement or courts when legally compelled

6. Information Security

We implement robust technical and organisational measures including:

• SSL encryption and two-factor authentication
• Access controls and encrypted cloud storage
• Regular backups and fraud monitoring
• Secure physical storage of paper records

While we apply industry-leading safeguards, no system can guarantee 100% security.

7. FIC / FICA Compliance

As a registered accountable institution, we are legally required to:

• Conduct Know Your Client (KYC) verification
• Maintain records for minimum statutory periods
• Report suspicious transactions to the FIC
• Perform client risk assessments

These obligations apply regardless of client consent.

8. Retention of Information

Personal information is retained only as long as necessary for service delivery and statutory compliance (CIPC, SARS, FIC, and accounting laws). Once no longer required, data is securely destroyed or anonymised.

9. Your POPIA Rights

You have the right to:

• Access your personal information
• Request correction or deletion (where permitted)
• Object to or restrict processing
• Withdraw consent (where applicable)
• Lodge a complaint with the Information Regulator

10. Cookies & Tracking

Our website uses essential cookies for functionality. Optional analytics cookies are only placed with your consent. You may manage preferences via your browser settings.

11. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted here with a revised effective date.

Contact Us

For any privacy-related queries or to exercise your rights:

Email: privacy@moredebt.co.za
Phone: +27 12 001 8488